JVC Everio GZMG130 30GB Hard Disk Drive Camcorder with 34x Optical Zoom

Review: I ordered this product with the understanding that it was new (as advertised). The next day I received an apology stating that the item was processed and Ritz Camera offers a $ 20 coupon for future purchases, or the ability to cancel the order. I decided to cancel the order. The next day I was informed the item already been shipped, and I would deny the bundle as they returned for the refund. When I called customer service to discuss their mistakes, I have someone who seemed to answer from a script and not in a position to simple questions in reading. Then I was told I would need 7-10 days after they get the camera before I could wait for a refund. The reimbursement process does not start until I remind them that they owed me money called. Eight days later, I received my refund, but without the shipping costs. I was amazed that I was charged for their mistake. After several contacts, I received an automated message saying that I will also refund the shipping costs, which lasted for another 7 days. In total, this error to solve almost a month and would not have been corrected, I would not hassled customer service, and sent several e-mails in the hope that there might be someone tell me more information than what I found on its website the package achieve would be tracking page. I had had a terrible experience, and should not be fighting to have refunded for an error that was not in my name. Rating: 1 / 5