Sanyo VPC-HD2000A Xacti 8MP High Definition 1080P

Unfortunately I have not been able to spend much time in the field with this camera, because it was found with a broken lens cap. While Amazon will take care of customer service for me, I thought that I reached to get a replacement Sanyo lens cap. They are very difficult. Not only will you have to fax them a copy of the invoice, you must also send you the serial number from the bottom of the camera. (What a pain when you mark your calendar to call home from work because they know not only open during “business hours” and on you this weekend and not you, before you called.) This first experience with the Sanyo makes me very reluctant to want to do business with them or encourage others to the same thing I think Sanyo tun.Unterm line policy (and the strict enforcement of this policy) for the replacement of a plastic lens cover is quite remarkable, I quietly dumm.PS I said, the Customer Service Supervisor, this story that I would check if my concerns were not addressed. They were not, so here it is. Just the facts. . . Do you have the serial number and called back. I have a new story, because it within 30 days after purchase, my only way to deal with this problem was Amazon. No help from Sanyo. When I asked for a supervisor of the “Customer No Service” representative hung up. Call-back and this time instead of hanging on, I was transferred into oblivion by “CSR # 1″. Called again, and transfer a voice mail system of CSR # 2. Called again and spoke with “CSR # 3″ # 3 has a new wrinkle. To get a replacement lens, I do not need to only send them a copy of the invoice, the serial number of them, I need to also send them the old lens cap “for the assessment.” When I heard that message which I again asked who I needed to talk to in order to register my deep dissatisfaction with interactions with Sanyo in this matter. I was put on hold and after a few minutes he came back and said: “If you do me a copy of the invoice by e-mail include the serial number in the message text and attach a photo of the broken part, I will see if I have a spare for you. “I said that a picture of the defective part would not show anything and that I am not satisfied with hanging based on a hope that # 3 could make it for me. I wanted to know what needs to be done. Finally got carers on the track. He told me that would be independent of it weeks before a new lens cap could be delivered to me, because they have been re-appointed and come from abroad. Maybe I’m not the only one with this problem, because he said it waited for 7 other people on the same part. So I’ll send the darn thing back to Amazon and wait for another manufacturer to introduce an iFrame compatible camera. What a damn shame that has around happier rather than a customer Sanyo consumers who never buy their products again – to send all of their intransigence, to me a replacement lens cap. Had they been treated well there, I probably would have waited. What could it have cost a few dollars at most? On the positive side is the reason why I do most of my online shopping through Amazon. What a terrific, consumer-products of this company Rating: 1 / 5